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Be sure to include specific and complete details when logging a help desk ticket. Include ALL of the following ALWAYS:
  • Full Name
  • Primary Email
  • Related Product
  • Message
*If it's about a purchase, access problem, or download help, please paste your whole receipt to the message box with your ticket.

The more clear you are in explaining what do you need us to do, the more accurately and faster we can get back to you.

In general, make your ticket as specific as it could be. Please understand that we are serving thousands of customers worldwide. Thank you!

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